Corporate Travel Insurance

Medical emergencies & hospitalisation

Our corporate travel insurance covers emergency medical expenses, including hospitalisation, outpatient care, and medical evacuation. This includes the repatriation of mortal remains, an unfortunate scenario. This way every employee is supported with dignity and efficiency on their business trips.

Accidental death and permanent disablement

In the rare event of a fatal accident or permanent disablement while abroad, the corporate travel insurance policy provides financial compensation. This ensures peace of mind for both the employee and their family, safeguarding their future even during unforeseen tragedies.

Trip delay, cancellation, and interruption

Corporate travel often runs on tight schedules. Delays due to adverse weather, political unrest, or mechanical breakdowns? Our business travel insurance reimburses additional expenses caused by trip delays or last-minute cancellations, ensuring minimal financial loss and smoother rearrangements.

Loss of passport and travel documents

Losing a passport in a foreign country can be a nightmare. Our corporate travel insurance policy covers and reimburses the cost of obtaining a duplicate or new passport and other essential documents, so your employees can continue their business and professional journey without undue hassle.

Checked-in baggage loss or delay

Luggage gone missing in transit? The company travel insurance compensates for the loss or delay of checked-in baggage. This ensures your employees aren’t left stranded without clothing or essentials, which is especially important when attending business meetings or client events.

Personal liability

Accidental damage to a third party's property or accidental injury caused by the insured while abroad? The corporate travel insurance policy steps in to cover legal liabilities and potential damages, so your employees are not burdened with unexpected legal entanglements.

Hijack Distress Allowance

If an employee is unfortunately caught in a hijacking situation, corporate travel insurance provides a daily distress allowance, a small but meaningful way of offering support in extreme scenarios.

Pre-existing medical conditions

Any illness or condition that existed before the journey, especially those already diagnosed or under treatment, typically falls outside the scope of coverage. The corporate travel insurance policy focuses on unforeseen emergencies, not ongoing ones.

Travel against medical advice

If an employee travels despite being unfit to do so, as determined by a certified doctor, any medical claim arising from such a trip may be denied. It is crucial that business travel insurance is undertaken only when the traveler is medically cleared.

Non-medical cosmetic or elective procedures

Any expenses related to cosmetic surgeries, dental procedures (unless said to be medically necessary), or elective treatments that are not triggered by an emergency are not covered under your corporate travel insurance policy.

Participation in high-risk activities

While corporate trips are rarely adventurous, an employee might participate in high-risk sports or adventurous activities such as skydiving, scuba diving, or bungee jumping, any injuries resulting from such pursuits are excluded unless explicitly covered.

Loss due to intoxication or substance abuse

Claims arising from the influence of alcohol or drugs (unless prescribed and taken as directed) are excluded from your corporate travel insurance. This includes both medical emergencies and legal liabilities occurring under such circumstances.

Self-inflicted injuries or suicide

Any injuries or fatalities caused due to self-harm or suicide are excluded from coverage, reflecting standard corporate travel insurance practice globally.

War, terrorism, or nuclear events

Losses directly or indirectly related to acts of war (declared or undeclared), terrorism, or nuclear contamination are not covered unless specified otherwise under specialised extensions in your corporate travel insurance policy.

Violation of law

If the insured is found violating local laws or engaging in criminal activities, any claim arising from such actions will be declined. Legal liabilities stemming from unlawful acts are outside of business travel insurance's protective scope.

Step 1: Define travel profiles

Begin by identifying the categories of employees who travel abroad such as CXOs, sales executives, engineers, consultants, etc. Understand their frequency, destinations, and nature of trips. We can tailor our company travel insurance based on these profiles.

Step 2: Choose between single-trip or multi-trip plans

The company can opt for:

a.      Single trip policy: For one-time international travel.

b.      Annual multi-trip policy: Ideal for frequent business travelers who make multiple trips throughout the year.

Step 3: Customise the coverage

Add optional benefits or select sum insured levels that suit the organisation’s risk appetite and employee designation. Our corporate travel insurance offers flexibility in terms of medical cover limits, add-ons, and territorial limits.

Step 4: Submit the proposal form and KYC

Provide basic company information, and intended travel coverage details, and submit KYC documentation as per regulatory guidelines.

Step 5: Receive quotation & finalise

The underwriters review the proposal and share a customised premium quote. Once approved, the corporate travel insurance policy is issued digitally with employee-wise cover details (if applicable).

Step 6: Share coverage access with employees

Ensure employees have their business travel insurance policy details, helpline contacts, and claim protocols before departure. You can have a digital copy of it for easy reference.

Step 1: Immediate intimation

Notify Zurich Kotak General Insurance or the designated international assistance partner as soon as possible. For medical emergencies, contact must be made before hospitalisation (except in life-threatening cases). Contact numbers are available 24x7 and shared in the corporate travel insurance document.

Step 2: Documentation collection

Zurich Kotak General Insurance provides a clear checklist for every claim category to avoid back-and-forths. Gather relevant documents based on the claim type:

·       For medical claims: Medical reports, bills, prescriptions, hospital discharge summaries.

·       For trip delays or cancellations: Airline confirmation, delay/cancellation proof, and boarding passes.

·       For baggage loss: Property Irregularity Report (PIR), airline correspondence.

·       For loss of passport: FIR/police report, passport copy, expense receipts for re-issuance. 

Step 3: Submit the claim

Submit documents via email or through the Zurich Kotak General Insurance claims portal. Some claims may require a reimbursement process, while others can be handled on a cashless basis through the assistance provider.

Step 4: Review & Settlement

Claims are assessed by an expert panel with medical experts evaluating health-related claims and loss adjusters reviewing baggage and travel disruptions. Upon approval, reimbursements are processed directly to the company or insured, depending on the company travel insurance policy arrangement.

Step 5: Communication & Closure

We keep you informed at every stage. If additional documents are needed or if a claim requires further corporate travel insurance review, you’ll receive prompt updates to avoid delays.