Zurich Kotak General Insurance Claim Process - Health & Motor
Applicable products: Zurich Kotak Heath Care, Health Super Top Up, Health Premier, Group Health Care
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Step 1. Planned hospitalisation:Let us know 48 hours before admission to get pre-authorisation.
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Step 2. Emergency admission:If hospitalisation is unexpected, call us at 1800-2120 within 24 hours to register your claim.
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Step 3. At the hospital:Show your Policy Certificate at any of our network hospitals to enjoy cashless treatment. You can now access cashless treatment in any hospitals, just check the delisted hospitals list here.
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Step 1. Inform us:Call 1800-2120 as soon as you’re hospitalised.
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Step 2. Settle & collect documents:Pay bills at the hospital and keep all relevant documents. Submit the originals within 30 days of discharge.
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Step 3. Check document list:Find the full list of required documents here ..
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Step 1. Intimate usCall 1800-2120 (8 a.m. – 8 p.m.) and provide your policy details to register your claim.
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Step 2. Get your claim referenceOur customer support executive will give you a Claim Reference Number for easy tracking.
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Step 3. Submit documentsShare the necessary documents such as Driving License, RC Copy, and Policy FIR Copy as per your policy’s requirements. Click here for document list.
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Step 4. Vehicle inspectionWe’ll arrange an inspection within 24 hours (next working day if reported on a holiday).
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Step 5. Repair at network garageOnce cashless approval is confirmed; your car can be repaired at a preferred network garage, no upfront payment needed.
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Step 6. Settle your sharePay only the deductible and any applicable depreciation value, as advised by our surveyor.
1
Step 1. Intimate usCall 1800-2120 (8 a.m. – 8 p.m.) with your policy details to register your claim.
2
Step 2. Get your claim referenceWe’ll provide you a Claim Reference Number.
3
Step 3. Submit documentsProvide all required documents, such as Driving License, RC Copy, and Policy FIR Copy. Click here for document list.
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Step 4. Vehicle inspectionInspection will be arranged within 24 hours (next working day if reported on a holiday).
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Step 5. Repair & payGet your car repaired at your preferred garage and settle the bill.
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Step 6. Claim settlementSubmit all bills and receipts with your policy details. We’ll process your reimbursement within 7 working days after receiving complete documentation.
1
Step 1. Planned hospitalisation:Let us know 48 hours before admission to get pre-authorisation.
2
Step 2. Emergency admission:If hospitalisation is unexpected, call us at 1800-2120 within 24 hours to register your claim.
3
Step 3. At the hospital:Show your Policy Certificate at any of our network hospitals to enjoy cashless treatment. You can now access cashless treatment in any hospitals, just check the delisted hospitals list here.
1
Step 1. Intimate usCall 1800-2120 (8 a.m. – 8 p.m.) and provide your policy details to register your claim.
2
Step 2. Get your claim referenceOur customer support executive will give you a Claim Reference Number for easy tracking.
3
Step 3. Submit documentsShare the necessary documents such as Driving License, RC Copy, and Policy FIR Copy as per your policy’s requirements. Click here for document list.
4
Step 4. Vehicle inspectionWe’ll arrange an inspection within 24 hours (next working day if reported on a holiday).
5
Step 5. Repair at network garageOnce cashless approval is confirmed; your car can be repaired at a preferred network garage, no upfront payment needed.
6
Step 6. Settle your sharePay only the deductible and any applicable depreciation value, as advised by our surveyor.
1
Step 1. Intimate usCall 1800-2120 (8 a.m. – 8 p.m.) with your policy details to register your claim.
2
Step 2. Get your claim referenceWe’ll provide you a Claim Reference Number.
3
Step 3. Submit documentsProvide all required documents, such as Driving License, RC Copy, and Policy FIR Copy. Click here for document list.
4
Step 4. Vehicle inspectionInspection will be arranged within 24 hours (next working day if reported on a holiday).
5
Step 5. Repair & payGet your car repaired at your preferred garage and settle the bill.
6
Step 6. Claim settlementSubmit all bills and receipts with your policy details. We’ll process your reimbursement within 7 working days after receiving complete documentation.