(Applicable products: Zurich Kotak Heath Care, Health Super Top Up, Health Premier, Group Health Care)
Step 1. Take a pre-authorisation in case of a planned hospitalisation by informing us 48 hours prior to admission.
Step 2. In case of unplanned hospitalisation, intimate us about your claim by calling 1800 266 4545 within 24 hours of admission.
Step 3. Visit any of our network hospitals & use our Policy Certificate to avail cashless facility.
Step 1. Intimate us by calling 1800 266 4545 immediately on hospitalisation.
Step 2. Settle bills directly in the hospital & collect all relevant documents. Submit all original documents to us within 30 days of discharge.
Step 3. List of applicable documents is available on our website: https://www.zurichkotak.com/
Step 1. Call us on 1800 266 4545 (8 a.m. – 8 p.m.) and intimate us about your claim with the details of your policy.
Step 2. Once your claim is registered, our customer support executive will provide you with a Claim Reference Number.
Step 3. You will be required to submit the relevant documents, which may include your Driving License, RC Copy, and Policy FIR Copy, in accordance with the Policy terms and conditions.
Step 4. An arrangement will be made by us for an inspection, it will be conducted within 24 hours if a claim is reported on a working day, or the next working day if the claim is reported on a Sunday or a public holiday.
Step 5. On cashless facility confirmation, the vehicle can be repaired at a preferred network garage, on payment made directly to the garage.
Step 6. You will only be required to pay the deductible as mentioned in the policy, and the depreciation value, salvage, etc., as informed by the surveyor.
Step 1. Call us on 1800 266 4545 (8 a.m. – 8 p.m.) and intimate us about your claim with the details of your policy.
Step 2. Once your claim is registered, our customer support executive will provide you with a Claim Reference Number.
Step 3. You will be required to submit the relevant documents, which may include your Driving License, RC Copy, and Policy FIR Copy, in accordance with the Policy terms and conditions.
Step 4. An arrangement will be made by us for an inspection, it will be conducted within 24 hours if a claim is reported on a working day, or the next working day if the claim is reported on a Sunday or a public holiday.
Step 5. The vehicle can then be repaired by the insurer followed by the payment for the same by the insurer.
Step 6. Submit all bills, payment receipt along with your policy details to us, and we will make the payment within 7 working days of completion of the documentation