Grievance Redressal
If you aren't satisfied with the solutions provided to you, pick your city to find the details of the nearest Grievance Redressal Officer to escalate your complaint.We'll do our best to help you sort out any issues as quickly as we can.
510 -511, 5th Floor, Venus Amadeus, Jodhpur Cross Road Satellite, Ahmedabad 380015
Insurance Ombudsman Centres
The details of Insurance Ombudsman are also available on https://cioins.co.in/ and with our Grievance Officer (Location Manager)
Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001.
Gujarat
Dadra and Nagar Haveli
Daman and Diu
Grievance Redressal
For any grievance related to your insurance policy, call us on 1800 266 4545 and speak to our customer care officer
OR
Write to us at care@zurichkotak.com
Escalation Matrix
Click here for escalation matrix
For Senior Citizens:
We have a separate channel for addressing claims and grievances of senior citizens. You can drop us a mail at seniorcitizen@zurichkotak.com