Roadside Assistance Add On

How does roadside assistance in car insurance work?

Roadside assistance in car insurance is an add-on that provides immediate support whenever your vehicle breaks down, reducing inconvenience and keeping you safe on the road. With car roadside assistance, help is just a call away, making unexpected situations easier to manage.

●      Automatic Activation: The cover activates in case of mechanical failures, battery issues, flat tyres, fuel shortages, or lockouts.

●      On-Site Support: Trained professionals arrive quickly to provide minor repairs, jump-starts, or tyre replacements.

●      Towing Provision: If on-site repairs are not possible, your vehicle is safely towed to an authorised garage or a preferred location.

●      Emergency Services: Includes fuel delivery, battery jump-starts, and assistance with lockouts.

●      Continuous Coverage: Roadside assistance in car insurance is available 24x7 across India, offering round-the-clock peace of mind.

●      Additional Benefits: Some plans may provide taxi support if your car cannot be repaired promptly.

Zurich Kotak offers car insurance with roadside assistance, ensuring professional help is dispatched swiftly whenever you need it.

What does the Roadside Assistance (RSA) add-on cover?

RSA add-on cover typically includes services such as:

• Emergency towing

  Incase, your vehicle breaks down and cannot be driven, roadside assistance will arrange for a tow truck to transport your vehicle to a nearby repair shop or your preferred location in emergency.

• Battery jump-start

  In situation, where your vehicle's battery dies in the middle of road, our roadside assistance will send a technician to jump-start your battery, allowing you to continue your journey.

• Flat tyre assistance

  If you have a flat tyre, we can send a technician with the help of our roadside assistance to replace it with your spare tire or provide a temporary fix to get you back on the road.

• Fuel delivery

  Running out of fuel while driving is annoying but not to worry as with our roadside assistance, we will deliver a specific amount of fuel to your location to help you reach the nearest gas station.

• Lockout assistance

  Our rsa insurance covers if you accidentally lock your keys inside the vehicle or misplaces it by sending a locksmith to help you gain access to your car.

• On-site repairs

  Depending on the issue, our RSA add-on offers minor on-site repairs to get your vehicle back in working condition.

Features & benefits of The Roadside Assistance Cover

·       24/7 Coverage: Roadside Assistance is available to you all the time, no matter when you face a breakdown.

·       Multiple Services Covered: Includes services like fuel delivery, battery jump-start, flat tyre repair, towing, and more.

·       Quick Response: Roadside Assistance ensures help is sent to your location quickly, reducing your wait time in an emergency.

·       Nationwide Availability: Whether you're on a long road trip or at home, Roadside Assistance covers you across the country.

·       Peace of Mind: No more worrying about breakdowns – Roadside Assistance ensures you're never left stranded on the road.

Who Should Purchase A Roadside Assistance Cover?

What is covered under Roadside Assistance?

Flat Tyre

If you get a flat tyre, Roadside Assistance will send someone to either repair or replace it for you.

Battery Jumpstart

If your car’s battery is dead, Roadside Assistance will arrange for a jump-start to get you back on the road.

On-spot Repair

Roadside Assistance will try to fix minor issues on-site, such as fuses or minor electrical problems.

Spare Key Retrieval

If you lock yourself out of the car, Roadside Assistance can help you retrieve your spare key or open the vehicle.

Fuel Support

If you run out of fuel, Roadside Assistance will deliver up to 5 litres of fuel to get you to the nearest fuel station.

Towing

If your car cannot be repaired on the spot, Roadside Assistance will arrange towing to the nearest garage or workshop within 50 kms radius.

Taxi Support

If your vehicle cannot be repaired promptly, our Roadside Assistance service will arrange a taxi to help you reach your registered residence (as per policy issuance) within a 50 km radius. Any additional charges beyond this distance will be the responsibility of the insured.

What is Not Covered Under Roadside Assistance? 

Roadside assistance in car insurance offers timely help during unexpected vehicle breakdowns, ensuring you are never stranded on the road. However, there are clear exclusions to the coverage:

●      Replacement parts or materials needed during repairs are not covered.

●      Assistance is not available if the insured vehicle is left unattended at the breakdown site.

●      Repairs conducted without prior approval from Zurich Kotak are excluded.

●      Breakdowns caused by illegal activities such as racing, overloading, or negligence are not covered.

●      Recurrent breakdowns due to poor maintenance or ignoring known issues are excluded.

●      Accident-related damages requiring claim settlement under the main insurance policy are not covered by roadside assistance.

Understanding these exclusions helps ensure you have realistic expectations and avoid surprises during emergencies. Zurich Kotak offers transparent terms with this add-on to enhance your car insurance protection reliably.