Roadside Assistance Add On
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Note: The above data is till 30th Sep, 2024
What is Roadside Assistance in Car Insurance?
Roadside Assistance (RSA) is a service provided by your car insurance that offers help when your vehicle breaks down on the road. It can include services like flat tyre repair, battery jump-start, towing, and fuel delivery. RSA ensures you get the support you need when your car stops working, especially in emergencies
How Does Roadside Assistance in Car Insurance Work?
Roadside assistance in car insurance helps you when your car breaks down on the road. It offers services like towing, battery jump-start, flat tire change, fuel delivery, and help if you're locked out of your car. Just call the assistance number provided by Zurich Kotak General Insurance, and help will be sent to your location.
What does the Roadside Assistance (RSA) add-on cover?
RSA add-on cover typically includes services such as:
Emergency towing
Incase, your vehicle breaks down and cannot be driven, roadside assistance will arrange for a tow truck to transport your vehicle to a nearby repair shop or your preferred location in emergency.
Battery jump-start
In situation, where your vehicle's battery dies in the middle of road, our roadside assistance will send a technician to jump-start your battery, allowing you to continue your journey.
Flat tyre assistance
If you have a flat tyre, we can send a technician with the help of our roadside assistance to replace it with your spare tire or provide a temporary fix to get you back on the road.
Fuel delivery
Running out of fuel while driving is annoying but not to worry as with our roadside assistance, we will deliver a specific amount of fuel to your location to help you reach the nearest gas station.
Lockout assistance
Our rsa insurance covers if you accidentally lock your keys inside the vehicle or misplaces it by sending a locksmith to help you gain access to your car.
On-site repairs
Depending on the issue, our RSA add-on offers minor on-site repairs to get your vehicle back in working condition.
Features & Benefits of The Roadside Assistance Cover
· 24/7 Coverage: Roadside Assistance is available to you all the time, no matter when you face a breakdown.
· Multiple Services Covered: Includes services like fuel delivery, battery jump-start, flat tyre repair, towing, and more.
· Quick Response: Roadside Assistance ensures help is sent to your location quickly, reducing your wait time in an emergency.
· Nationwide Availability: Whether you're on a long road trip or at home, Roadside Assistance covers you across the country.
· Peace of Mind: No more worrying about breakdowns – Roadside Assistance ensures you're never left stranded on the road.
Who should take RSA add-on cover?
Preferably, every car owners should opt for a RSA cover with their standard car insurance plans, however, it is a must for the following individual to get a roadside assistance cover:
If an individual has recently purchased a car or teenagers who have recently obtained their driver’s license may lack experience in handling car troubles.
Families with multiple drivers or vehicles can greatly benefit from roadside assistance cover.
If an individual is someone who doesn’t have any mechanical knowledge or is not comfortable about basic vehicle repairs or troubleshooting must opt for RSA insurance.
What is Covered Under Roadside Assistance?
Flat Tyre
If you get a flat tyre, Roadside Assistance will send someone to either repair or replace it for you.
Battery Jumpstart
If your car’s battery is dead, Roadside Assistance will arrange for a jump-start to get you back on the road.
On-spot Repair
Roadside Assistance will try to fix minor issues on-site, such as fuses or minor electrical problems.
Spare Key Retrieval
If you lock yourself out of the car, Roadside Assistance can help you retrieve your spare key or open the vehicle.
Fuel Support
If you run out of fuel, Roadside Assistance will deliver up to 5 litres of fuel to get you to the nearest fuel station.
Towing
If your car cannot be repaired on the spot, Roadside Assistance will arrange towing to the nearest garage or workshop within 50 kms radius.
Taxi Support
If your vehicle cannot be repaired promptly, our Roadside Assistance service will arrange a taxi to help you reach your registered residence (as per policy issuance) within a 50 km radius. Any additional charges beyond this distance will be the responsibility of the insured.
Who Should Purchase A Roadside Assistance Cover?
· Frequent Drivers: If you drive long distances or travel through isolated areas, Roadside Assistance is a must.
· New Drivers: Roadside Assistance offers reassurance to new drivers who may face problems on the road.
· Owners of Older Cars: Older vehicles are more prone to breakdowns, and Roadside Assistance helps avoid frustration.
· Business Owners with Commercial Vehicles: For businesses relying on vehicles, Roadside Assistance ensures smooth operations without downtime.
Other Add–Ons Available with Car Insurance Policy by Zurich Kotak General Insurance
Zurich Kotak General Insurance offers a range of add-on covers to enhance your car insurance policy, providing additional protection tailored to your specific needs. Here are some notable add-ons:
Depreciation Cover
Depreciation cover add-on ensures that during a claim, depreciation on replaced parts is not deducted, allowing you to receive the full claim amount without factoring in depreciation.
Consumables Cover
Covers the cost of consumable items such as engine oil, nuts and bolts, and other materials that require replacement due to damage from an insured event.. Know more about car insurance consumables add on coverage.
Engine Protect
Offers coverage for damages to the engine and gearbox resulting from incidents like water ingress or lubricant leakage, which are not typically covered under standard policies. Know more about car insurance engine protect add on.
Return to Invoice Cover
In the event of total loss or theft of the insured vehicle, this add-on ensures you receive the original invoice value of the car, bridging the gap between the insured declared value (IDV) and the purchase price. Know more about car insurance return to invoice add on coverage
Tyre Protection Cover
Covers expenses related to the repair or replacement of tyres and tubes damaged due to accidental cuts, bursts, or bulges. Know more about car insurance Tyre cover add on.
24X7 Roadside Assistance
This add-on allows 24X7 assistance in the case of emergencies or when the car breaks down in the middle of the road. You can get assistance for flat tyres, fuel refill, jump starting the battery, etc. Know more about car insurance raod assistance add on.
Daily Car Allowance Cover
Provides a daily allowance to cover transportation expenses when your insured vehicle is under repair following an insured event. know more about car insurance daily car allowance add on.
NCB Protect
In the case of a claim, when the car is under repairs, the add-on pays a daily allowance which you can use to cover the cost of alternate transportation.
Loss of Personal Belongings Cover
Offers compensation for loss or damage to personal belongings, such as laptops and mobile phones, kept inside the insured vehicle during an incident. know more about car insurance loss of personal belongings add on.
Key Replacement Cover
Covers the cost of repairing or replacing car keys if they are lost, stolen, or damaged, including associated labor charges.
How to buy Roadside Assistance Add-on?
Hassle-free insurance at your fingertips with our easy and fast online process
Get All-round protection for your precious vehicle in a few steps. We at Zurich Kotak General Insurance understand the value of your time and have simplified the car insurance buying process to a few simple steps.
Call or visit Zurich Kotak General Insurance’s website.
Choose the Roadside Assistance add-on while renewing or purchasing you car insurance policy.
Once purchased, you’ll be covered for 24/7 breakdown assistance throughout the policy period.
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How to Claim Car Insurance for Breakdown with Roadside Assistance Cover?
Documents required for car insurance claim
Call the RSA Helpline: In case of a breakdown, call Zurich Kotak’s Roadside Assistance helpline to report the issue.
Provide Details: Share your policy number, location, and the problem you’re facing with your car.
Receive Assistance: A professional team will be sent to you, whether it's for tyre repair, jump-starting your battery, or other issues covered by Roadside Assistance.
Claim Approval: If your breakdown is covered by the policy, Zurich Kotak will arrange help like towing, on-site repairs, or any other Roadside Assistance services.
How to download your policy copy
Here is your step-by-step guide to access your policy copy
Losing your car insurance policy may lead you to pay heavy fines, although you have one. But now, you can immediately download your car insurance policy copy from our website.
Enter your policy number
Enter your registered mobile number Or your registered email Id
Click on Get OTP
Type the OTP and click on download car insurance policy document
Zurich Kotak General Insurance cashless network garages
Our cashless network garages makes roadside assistance a sleek experience at the time of uncertainty
Buying a car insurance gives access to cashless network garages which provides convenience and hassle-free car repairs covered by Zurich Kotak General Insurance without the need for upfront payment.
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FAQs Roadside Assistance add-on Cover
Roadside assistance coverage is a service provided by insurance companies, automobile manufacturers, or specialized service providers. It offers assistance and support to drivers who experience car breakdowns, emergencies, or other roadside issues.
Roadside assistance coverage typically includes services such as towing, jump-starting a dead battery, flat tire assistance, fuel delivery, lockout service, and minor mechanical repairs. The exact services covered can vary depending on the provider and the specific coverage plan.
To access roadside assistance, you usually need to call a dedicated phone number provided by your insurance company or service provider. They will ask for information about your location, the nature of the problem, and any specific details required to dispatch the appropriate assistance.
Roadside assistance coverage is typically associated with a specific vehicle. However, some programs offer coverage that extends to the driver or household, regardless of the vehicle being used. It's important to check the terms and conditions of your coverage to understand who and what is covered.
Roadside assistance coverage may be included as an optional add-on to your car insurance policy, or it may be offered as a separate service by the insurance company. Some car manufacturers also provide roadside assistance as part of their warranty or service package.
Yes, most roadside assistance programs operate 24 hours a day, 7 days a week, including holidays. They understand that emergencies can happen at any time and strive to provide assistance whenever needed.
It depends on the specific terms of your coverage. Some roadside assistance programs may extend coverage to drivers who have permission to use the vehicle, while others may require the registered owner to be present. Check with your provider to clarify the details.
Typically, Roadside Assistance arrives within 30-60 minutes, but this depends on your location.
Yes, Roadside Assistance is available across the entire country.
Call the Roadside Assistance helpline, provide your details, and help will be sent to your location.
Roadside Assistance does not cover accidents, but it can arrange towing and take your car to the nearest garage.
Roadside Assistance is available for all covered vehicles, but it does not cover negligence, accidents, or theft.