FASTag woes: Understanding why it gets blacklisted and how to reactivate it

FASTags have become mandatory for all cars in India, since early 2021. It uses RFID technology to pay for tolls digitally, which makes passing through toll plazas less time-consuming. While it is a handy feature, there are some problems people tend to face with it, one of which is a blacklisted FASTag. Go through the contents of this page to understand what is a blacklisted FASTag and how to reactivate it.

What is a blacklisted FASTag?

When a FASTag gets blacklisted, it means that the account linked to the tag has been temporarily deactivated and can’t be used for paying tolls. A blacklisted FASTag can lead to unnecessary inconveniences and hassles at toll plazas. So, if you face a similar issue, make sure to get to the root of the problem and solve it promptly.

How can my FASTag get blacklisted?

There are a handful of reasons why a FASTag can get blacklisted. Some of the most common ones are listed below:

1. Insufficient funds: If the account linked to your FASTag has insufficient funds, meaning below the minimum required balance threshold, then it can get blacklisted.

2. Issues with vehicle registration: In case discrepancies are detected related to your vehicle’s registration, the FASTag account can get blacklisted.

3. Issues with KYC documentation: Unfinished or unverified KYC documentation related to the FASTag account can also lead to it getting blacklisted by the authorities.

4. Technical errors: Technical errors and glitches in the system can also lead to your FASTag account getting blacklisted by mistake.

5. Penalties for non-payment of violations: In case of outstanding toll violation penalties linked to your account, the issuing authority can blacklist your FASTag.

How to re-activate a blacklisted FASTag?

The steps to reactivate a blacklisted FASTag are fairly simple. Here’s what you need to do to get it working again:

1. Contact the issuing agency: The first step to reactivating a blacklisted FASTag is to contact its issuing agency. You can do so via their website, app or provided contact number.

2. Solve the problem: Talk to a representative from the issuing agency, provide the details of your FASTag account and they will inform you what the issue is for the blacklisting. If it's insufficient funds or pending penalties, you can just top-up or pay for them to get it fixed quickly.

3. Provide necessary documentation: In case of other issues, you may need to provide additional documentation as stated by the representative.

4. Follow further steps as instructed: The representative will give further instructions that you need to follow to get your blacklisted FASTag working again.

5. Wait for the resolution: Once you have gone through the steps as instructed, just wait for the resolution to come in.

Conclusion

FASTag has made passing through toll plazas very time-efficient and it also helps curb revenue theft on highways. However, certain issues, such as insufficient balance, pending violations, etc., can lead to a FASTag getting blacklisted. You can regain its convenience by contacting the authorities in question and going through the necessary steps as instructed.