Travel Insurance Claims – Zurich Kotak General Insurance

Why travel insurance matters

Traveling is an exciting experience, but it can also come with unexpected challenges, medical emergencies, trip cancellations, lost baggage, or even flight delays. That’s where Zurich Kotak’s Smart Travel policy steps in. Designed to protect you from unforeseen expenses while you're abroad, this travel insurance ensures peace of mind so you can focus on enjoying your journey.

Whether you're traveling for leisure, business, or education, having travel insurance is essential. It offers financial protection and helps to access emergency services when you need them most, especially in unfamiliar environments.

Claim process for Smart Travel (retail/individual policies)
Cashless claim process	Reimbursement claim process
If you require hospitalization during your trip, follow these steps to initiate a cashless claim:	If you’ve already paid for services and need to file a reimbursement claim, follow these steps:
Step 1 Intimate us about your claim within 24 hours of admission by: • Call 18334704228 (for USA) • Call +91 22 67347863 / +91 22 69635366 (for rest of the world) • Emailing zurichkotakclaims@europ-assistance.in	Step 1: Intimate your claim by: • Call +91 22 67347863 / +91 22 69635366 • Emailing zurichkotakclaims@europ-assistance.in
Step 2: Submit the requested documents to initiate cashless processing. Our team will coordinate with the hospital to manage the expenses directly.	Step 2: Submit the required documents related to the coverage within 30 days of the date of loss. We’ll review and process your claim promptly.

In the event of claims:

Retail/Individual Policies
Overseas claim assistance (Cashless)
Assistance service provider	Name	Europ Assistance India Private Limited
	Contact number (overseas)
	For USA	1833 470 4228 (Toll-free)
	For the rest of the world	+91 22 67347863 / +91 22 69635366
	For India	+91 22 67347863 / +91 22 69635366
	Email Id	zurichkotakclaims@europ-assistance.in

Claim assistance (overseas reimbursement)/ (within India)
Assistance service provider	Name	Europ Assistance India Private Limited
	Contact number	+91 22 67347863 / +91 22 69635366
	Email Id	zurichkotakclaims@europ-assistance.in
	Correspondence address	Star hub building, No. 2, 7th floor, Near ITC Maratha, Andheri (East), Mumbai - 400059, Maharashtra, India.

Group Travel Policies (ASEGO Insurance LLP)
Overseas claim assistance (Cashless)
Assistance Service Provider	Name	Falck Global Assistance
	Contact numbers (overseas)
	For USA & Canada	1888 224 3035 (Toll-free)
	For the rest of the world (call back facility)	+91 124 4498763
	For India	+91 124 4498763
	Email Id	zurichkotak@falck.com

Claim assistance (overseas – reimbursement)/ (within India)
Assistance Service Provider	Name	Falck Global Assistance
	Contact Number	+91 124 4498763
	Email Id	zurichkotak@falck.com
	Correspondence Address	Falck Global Assistance
		Upper Floor, The Peach Tree, Block C, Sushant Lok 1, Sector 43, Gurugram- 122015, Haryana, India