Zurich Kotak Customer Insights

Overall experience was very good. Surveyor was supportive and explained process correctly. While registering claim AI bot took extra time and it was helpful only when call was answered by staff. Otherwise overall claim process was flexible and fast

Unnecessary queries was raised in claim, however, sufficient amount is disbursed. Fathima from Care team guided and helped the customer related to processing, customer mentioned her name for appreciation.

I rated my experience 10 out of 10 because overall process was smooth and hassle-free. The team was supportive communication was clear and overall service experience was satisfactory. Thank you for prompt assistance and excellent customer support.

Excellent service from Zurich Kotak Insurance Company. They handled my bike repair process smoothly and professionally. The support team was helpful, responsive, and made the claim process very easy. My bike was repaired perfectly and delivered on time. Truly satisfied with their service and customer care. Highly recommended!

Till time my claim is under in investigation recommendation what till time my claim is not your side I am verification is not out any further investigation of investigation officer not connect with me till time today I am check my claim status

Excellent sercice from zurich kotak on claim reimbursement. I was bit scepticle when showroom said they dont have cashless but the zurich team and the surveyor helped me to ease the process.Overall great service from initiating the claim till the payment process.

Respected sir,With due respect I am writing this message to confirm that I have successfully received the motor vehicle reimbursement of ₹ 2179 in my my account on 15.05.2026.I would like to express my sincere gratitude to Zurich Kotak General Insurance and specially Mr Arpan Sir for the prompt and efficient processing of this claim.Dealing with motor damaged matters can be stressful and knowing that your esteemed department prioritizes me well-being in this way a huge relief for me and my family.Thank you for your support during this time.I am proud to be part of an organization that truly cares for its family members specially you sir.Heartfelt thanksRegardsAmit Kr Sarkar9434378292

My car was brought to workshopOn 27th April and the survey was not done as survey mentioned that it will done after 4th May. I had to suffer for 17 days without my car as it take them whole 17 days and I got the delivery on 13th May’26. I will not recommend Kotak Zurich for any insurance to anyone. Really bad experience.