Zurich Kotak Customer Insights

The insurance companies dealings are excellent claim settlement manager reaction behaviour and processing is outstanding I future recommend all people to purchase insurance because it is highly reliable and plane settlement process is very good

Over all entire process was smooth but there was some sort of miscommunication between multiple surveyor and documents submitted which caused little delay in overall process of survey and documents submitting.

I have done my rating as per their services.This time workshop taken long time to provide my car.Thatswhy I have rated 8 for workshop.but workshop related persons are good in their service.But they didnt get parts in time .so they have delayed to do job.Thanks.

I had to submit my car second time during this year and speed and clarity by zurich kotak is awesome regarding my previous experience with other policies... Smoothly process done with proper information through messages all time.. Thats why rated 10 out of 10

The money processing speed was good. Did not got entire billed amount got around 70-74% billed amount back. The email which was used for raising ticket only allowed only 10mb of attachment and my documents exided 20 mb it it created bit of double email which created 2 separate tickets also compressed zip file was not accepted over e-mail in which I zipped 22 mb of data in 9.5mb that was hassle which created another ticket. So basically too many tickets were created just to attach documents dut to 10 mb restrain. Other then this experience was good.

Major help and claim registration process done by Policy Bazar after that zurich kotak help me after that process is smooth with excellent cashless process but availability of parts are frustrating me it takes approx 15 days. --- Possitive side: So where Zurich kotak scores are - after register claim call from zurich and assistance of that person scores rating cashless services scores ratings and documentation submission part where we only give documents to garage person and Surveyor collects from there which is smooth process thats why zurich kotak scores rating on this part and Surveyor approves maximum amount which is understandable and passes and customer like us feels yes this policy worth it and we should continue with zurikh kotak here zurich kotak scores rating. ------ Negative or Nutral side: where Zurich kotak looses scores throughout journey of claim registration we do not experience zurich process we follow policy Bazar bcz I bought from there and no options handy to claim directly with zurich kotak here looses rating speed of payment is neutral bcz its cashless. Negatives or nutrals are less and positives are higher sides try to turn approach of nutral or negative side to positive or zurich kotak can do strengthen positive sides more strongly bcz ultimately thats matters specially documentation process timely approach approved amount and vehicle repaired and return time to customers actually matters massively others are can be overpowered by this points.

Please provide proper contact number to speak manually but not robotic or AI assistance . What I mean to say is proper human executive should be there with toll free contact number in assisting with insured person or for claim process.

I was not required to contact or go to insurance office. Everything was carried out by car bodywork company. Everything went so smoothly that I was not even aware of what was happening and car was delivered in promised timeframe.