Zurich Kotak Customer Insights

Pranav automobil service centre is too slow, they promise to deliver in time but in actual they are extremely slow. And moreover i have to ask for repaint as first paint was not done properly. Which again consume more time.

Surveyor initially rejected claim and put it on hold without informing or asking for photos even though we had video also for same For workshop we had very poor experience.. very poor feedback system and non responsive customer service they had kept car almost 2 months now still no feedback and photos

Every thing is fine but which I was observed that if the customer reply your query than you should timely updated in your paramount portal. That is little bit issue in app updation. If as a customer want some clearly on his claim then he need to call at customer care they will help through call other wise customer wait for app updation Thanks

Zurich gave 100% bumper to bumper insurance. Thank you. But surveyor rejected a consistent claim as inconsistent. Whatever claim process was very smooth and will definitely rebook same insurance for next renewal.

I would like to express my sincere appreciation for the excellent service provided by Mr Akash Yadav. The entire process was handled with great professionalism, honesty, and patience. He explained every detail clearly, behaved very politely, and completed the claim process promptly without causing any inconvenience.His supportive attitude, transparency, and dedication towards customer satisfaction truly deserve recognition. Such responsible and well-mannered professionals increase customers’ trust in the insurance process. I am highly satisfied with his service and would strongly recommend his assistance to others as well.Thank you for the outstanding support and smooth claim handling experience.Regards Manoj Kumar

I rated my experience 10 out of 10 because overall process was smooth and hassle-free. The team was supportive communication was clear and overall service experience was satisfactory. Thank you for prompt assistance and excellent customer support.

After work below issues were noticed.1. wiper water is not reaching glass which was proper earlier 2. Fuel is completely low which earlier had range of around 60 kms with just 6 kms of driving within workshop it should not be empty 3. Hand rest cushion on door of driver seat is removed which should be fixed 4. Left hand side mirror paint got peeled off which was not the case before giving to workshop.5. Workshop took 2 hrs to get the car delivered that too with above mentioned issues.

Zurich Kotak, thank you very much for settling my claim in very short time. I hope I will continue to get this benefit in future. Since I have not given any information about claim amount to Maruti, I hope my claim will be settled as per rules. Thank you.